Role to be filled

Malfare | Lead(s)

Year Round and on site


To lead and manage the Malfare Team, including the Nomads (Nowhere’s Rangers) and Malfare Shift Leads, with the overall aim of keeping all participants of Nowhere safe and well. 

You will be responsible for planning and running Malfare’s on-site operations. You will work with fellow Co-Lead and Malfare Team members, so tasks are shared and there is no single point of failure. 

Tasks and Time Commitment

This is a year round role, and planning typically starts in earnest from January, taking maybe an hour or two a week and getting busier in the run up to July. The month before the event is usually the busiest, requiring up to five or six hours weekly depending on workload and team size, and after the event there are some wrap-up tasks before a lull until the cycle starts again. 

During the event Malfare Shift Leads and Nomads provide 24/7 cover via a rota. You are expected to undertake one or more Malfare Shift Lead Shifts. Additionally, there are 24 hour “Overwatch” shifts, to whom the Malfare Shift Leads can escalate if absolutely necessary. Malfare Leads are expected to undertake one or two of these Overwatch shifts during event week, but only after appropriate training and once they feel confident to do so.

Here’s an example of *some* of the tasks you’ll be helping with throughout the year; 


  • Hold regular (monthly?) online meetings with the Malfare Team and Participant Wellness MetaLead to assist with planning
  • Decide/agree what other year-round Malfare roles are required, writing Role Descriptions and recruiting to them (they may then assist with some of the tasks below)
  • Review the Protocols (flow charts to guide response in the event of various types of emergency situation) ensuring they are reliable and practical
  • Instigate and review other policies, procedures, and documentation
  • Set up FIST (Nowhere’s online volunteer management platform) with the shifts and numbers of Nomads and Malfare Shift Leads needed (you will get guidance if you need it.) 
  • Keep an eye on FIST to make sure volunteers are signing up to shifts, putting calls out on social media and via the Comms Team as appropriate
  • Respond to queries from volunteers and organise Early Entry (EE) passes for any who need to arrive before Gate opens
  • Produce a “shopping list” (purchase list) of items which will be required by Malfare during the event, mostly consumables, and send to Purchasing.
  • Ensure training manuals, rotas and other documents are up to date and distributed/printed as appropriate
  • Plan and deliver, or oversee delivery of, online Nomad and Malfare Shift Lead training
  • Familiarise yourself with what services Welfare, the Safer Space, the Consent Committee, Interpreters, Designated Drivers, Red Cross, and Security provide and who runs them
  • Familiarise yourself with how to use a radio and radio protocol
  • Co-ordinate the Overwatch rota
  • Liaise with the PW MetaLead and the Build MetaLead regarding any requirements around the build of the Malfare Complex
  • Participate in any planning meetings relevant to your role


  • Set up, or have a volunteer set up, the Malfare Cabin and Malfare Tent ready for event-time operations
  • Participate in the Monday morning Fire Drill
  • Undertake Malfare Shift Lead and/or Overwatch shifts as appropriate
  • Deliver, or oversee delivery of, online Nomad and Malfare Shift Lead training
  • Talk with NoInfo if you still need to recruit volunteers to fill shifts
  • Keep good records of Nomad training and shift attendance
  • Be prepared to deal with the infinite range of situations and issues that will come your way, following procedures and protocols where they exist, and employing common sense and resourcefulness where they don’t (yet.)
  • Pack away, or arrange for a volunteer to pack away, the Malfare Cabin whilst taking an inventory
  • Participate in any on-site meetings relevant to your role


  • Thank volunteers and invite them to give feedback
  • Provide written feedback in the form of a Post Nowhere Report (PNR)
  • Participate in a wrap-up meeting with your team and/or MetaLead as appropriate
  • If you intend to step down, ensure the Role Description is up to date
  • Attend the annual All Leads Meeting (ALM) if possible

Which department does this role belong to:


Required Skills

  • Fluent in English
  • Experience leading, fostering, mentoring teams
  • Has done Nomad (Ranger) training and at least a few shifts at Nowhere or similar event
  • Passionate about Nowhere and Malfare
  • Organised and keen to Get Stuff Done!
  • Strong communication skills
  • Discretion, tactfulness, integrity, and diplomacy skills 
  • Assertive and authoritative
  • Rational even under stress and pressure
  • Able to step down / be unemotional and wholly professional when on-duty
  • Able to make a significant time commitment, pre-event and during
  • Standard IT skills: Spreadsheets, social media, a willingness to work with FIST

Bonus skills

  • Speaks Spanish and/or French
  • Previously been a Malfare Shift Lead or Site Lead
  • Experience/training in crisis situations
  • A love of Zoom meetings


  • Support and guidance from your MetaLead, co-Lead, and Team members
  • The warm glow of being part of the Malfare team and the wider NOrg family
  • The satisfaction of knowing you are playing a big part in making Nowhere participants’ experience safer and happier and contributing to the success of Nowhere
  • The opportunity to buy your ticket before the general sale next year
  • Swag (team patches and other exciting things) (details TBA…)